Sisero Privacy Policy

At Edgur LLC, your privacy matters to us. This Privacy Policy explains how we collect, use, and share information when you use Sisero (“the Services”). The Services include only the websites, applications, and tools provided under the withsisero.com domain. It does not cover third-party websites or apps, even if they are accessible through our platform.

For convenience, we’ve included some plain-language summaries (“This means that…”) alongside the detailed explanations. These summaries are not legally binding but are there to help you understand.

1. About this Policy

This Privacy Policy applies to all users of the Services, including our Customers (institutions that purchase Sisero) and their Authorized Users (students, staff, faculty, or administrators who access Sisero under a Customer account).

2. Information from Customers

This means that…
When an institution sets up a Customer Account, we gather some information to provide and manage the Services. We don’t sell or misuse it.

2.1 What we collect and why
When you create a Customer Account, we may collect information like your name, email, phone number, and mailing address. We use this data to:

• Provide and improve Sisero

• Set up and maintain Customer Accounts

• Communicate with you as needed

2.2 Modifying or deleting information
Customers can view or update certain account details directly through Sisero. To request deletion, email us at contact@withsisero.com. Some information may remain in backups or archives if required by law.

3. Information from Authorized Users

This means that…
If you are a student, faculty, or staff member using Sisero, most of your information is collected by your school, and we process it on their behalf.

3.1 What we collect
Authorized Users may provide personally identifiable information (PII) such as name, email, phone, enrollment and performance data, vaccination records, and sometimes sensitive identifiers (like SSN where required). Non-PII such as gender, ethnicity, or birthdate may also be collected.

3.2 How we use it
We process this information to:

• Run and improve the Services

• Enable account access

• Support reporting and administrative features for schools

Edgur LLC does not sell PII. We act as a service provider processing this information for our Customers.

3.3 Managing your information
Authorized Users must contact their institution (the Customer) to update or delete their information. At the school’s direction, we will take reasonable steps to remove data, though some may remain in backups.

4. Information Collected Automatically

We may collect additional data when you use Sisero, such as:

• Cookies: to recognize logins, measure site usage, and improve the platform.

• Log data: including IP address, browser type, device, and actions within Sisero (e.g., pages viewed, time spent).

• Usage analytics: to understand trends and improve performance.

5. Sharing Information

We only share information as described below:

• With third-party service providers (e.g., cloud hosting, payment processors) who support the Services.

• In aggregated, anonymized form (e.g., “20,000 students use Sisero”) for reporting or marketing.

• As required by law, regulation, or legal process.

• During business transfers (e.g., merger, acquisition, asset sale).

We also comply with FERPA, GLBA, and GDPR requirements where applicable.

6. Security

We use reasonable safeguards (technical, administrative, and physical) to protect information from unauthorized access or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Links to Other Sites

Sisero may contain links to external sites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

8. International Data Transfers

Information you provide may be stored or processed in the United States or other jurisdictions. Privacy protections in those jurisdictions may differ from your own.

9. Children’s Privacy

Sisero is not directed to children under 13. We do not knowingly collect information directly from children. Any student information is collected and managed by our Customers, who are responsible for compliance with FERPA and similar laws.

10. Changes to this Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify Customers by email or post a notice on withsisero.com.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Edgur LLC
📧 contact@withsisero.com
🌐 withsisero.com
📍 8735 DUNWOODY PLACE #4778, ATLANTA, GA, 30350, USA